[REVIEW: Facebook, 5 stars] I do not write reviews often, simply because most transactions are average, in my opinion. Not one aspect of my purchase experience with Rhiannon was average – not by a long shot.
When it was clear that the time was right for me to consider replacing a violin lost years ago during a severe weather event, I took several weeks to search the various shops and companies with instruments for sale, and it was dizzying. I found many with overpriced instruments of questionable lineage and little to no provenance. I was nearly ready to give up when I stumbled across the Fiddleheads website.
What caught my full attention was the direct, transparent nature of instrument origins, manufacture, quality, pricing… It was direct and candid.
Rhiannon’s attention to the details of my purchase preferences and needs was great. Although I knew I was not the only client she was working with, she made it feel as if I were. She was personable, approachable, and willing to answer all the questions I would think of. She was always patient with my curiosity, and encouraged me to explore my options.
Settling on the instrument itself was a breeze. We discussed the visual of the instrument: stain, flaming of maple, boxwood or ebony – that sort of thing – but the focus always remained on what I needed from the violin performance wise… brighter, forward tone, or mellow, gentle depth? Faster action or responsiveness in lower register? It centered around the holistic relationship I wanted to develop with the instrument.
Rhiannon went through her stock to identify just the right fit, and I had full confidence in her suggestion. What made this aspect of the purchase even easier was her presentation of several instrument choices, accompanied by her advice to choose what I felt was the best fit for her. She helped me feel confident that I was getting the right violin and viola visually, aurally, and financially. I have never had that sense of confidence in any instrument purchase before.
Rhiannon’s pricing is competitive, approachable, and more than realistic, giving good quality for the individual need of each client, whether brand new student or seasoned player.
When the time comes for my own children to look at music, I hope at least one of them will want to play. I can’t wait for the day we go back to Fiddleheads for their new friend.
I have never had this sense of confidence in any instrument purchase before
February 19, 2018
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