Service Excellence

The reviews are all well-deserved

Wow you are absolutely amazing thank you so much! You really did not disappoint :)

I guess there is a reason why you are rated 5 stars on google! I'll make sure to leave a review as well!

[REVIEW: Google, 5 stars]

The best service ever! I finally got a left handed violin!

Very hard to find because most luthiers say left handed players get used to playing on the right side. But not Fiddleheads!!!

They are so nice and the experience was amazing even though it was fully online :)

Highly recommend!

August 7, 2023

Kind, witty, and very generous seller who helped me pick the perfect gift

[REVIEW: Google, 5 stars] Rhiannon helped me pull off the perfect surprise birthday gift with a lefty fiddle for my husband.

Working with her was like a breath of fresh air - she's kind, witty, and very generous.

Highly recommend this shop to anyone looking for a fiddle/violin. You won't be disappointed!

July 1, 2023

I trusted Rhiannon to choose this violin for me

Thanks for making the process easier, especially with all of the outfit components.

My earlier part of the journey was longer and didn't originally include the 909 (originally was 903 and below).

It took a lot of listening sessions from various video sources to sort things out. One odd item that stood out was that one video [from another shop] seemed to intentionally play differently on the 909 perhaps to showcase their own product (as they didn't even carry the 909).

Thankfully, my long list of questions got sorted out along the journey [thanks to Fiddleheads' site]. I trust your eyes on [the selection] that more than I trust mine. Normally audio would be more important but I already trust your ear way more than mine.

Your stories and achievements are quite inspirational.

May 23, 2023

Reliable Canadian source

Thanks so much for the help and prompt response!

It's always nice to purchase from Canadian shops!

May 16, 2023

Comparing Half a Dozen 909 violins!

[REVIEW: Google, 5 stars] Rhiannon was very helpful online in answering my questions about the MJZ 909 violin.

She offered to send me up to two violins to try at home, but when I learned she had six in her shop, I made arrangements to drive to Kamloops from the US and try them in person.

Rhiannon was very gracious in welcoming me into her home/shop, and she helped me narrow down which violin was right for me - which was not an easy task since all of the violins were lovely.

I highly recommend her to anyone looking for a new violin.

May 9, 2023

Honest and trusted guide

I came across your website when I was researching buying a violin for my 12-year old son.

After I explored your website a bit, it feels like you are an honest and can be trusted guide with a professional background.

April 30, 2023

Enthusiasm, sincerity and professionalism from a trustworthy seller

Thank you very much for all the information. Although we didn't end up buying the Zhu 909 violin, I am very impressed by your enthusiasm, sincerity and professionalism.

You are the best person that a customer could totally trust. I really appreciate all the help you provided even when you are not feeling well. Hopefully you could totally recover from COVID soon.

[REVIEW: Google, 5 stars] I am very impressed by Rhiannon's enthusiasm, sincerity and professionalism when I shop a violin for my son. She is the best person that a customer could totally trust.

April 1, 2023

Outstanding service and quality

I recently bought a violin from you! I really liked it and could tell that it was very good quality!

[REVIEW: Google, 5 stars] Rhiannon was easy to work with, helpful, and flexible.

She was very good at answering any questions and her customer service was above and beyond. She only charged what was necessary, and she was very friendly!

Rhiannon put lots of time into answering emails and she sold good quality violins!

I definitely recommend; outstanding service and quality!

February 20, 2023

Great service, quality bow

The customer service was great.

I was experiencing technical issues and the owner, Rhiannon was very helpful in solving my problem.

The bow is great quality and handles very well.

Highly recommend.

January 2, 2023

Absolutely in love with my Kowalski

I am an amateur involved in a community orchestra, an outreach quartet and octet. I am absolutely in love with [my Kowalski viola] instrument. I pulled out my violin after a couple of months on the viola and was disappointed in the sound. I thought I had a pretty nice violin.

I have to pay off my new viola. Afterwards I will be looking for my forever violin. YOU are wonderful and I am very tempted [to accept financing]!

Thanks so much for your wonderful email. I am so impressed with your website and reviews. I have learned quite a bit. Thank you again for your generous attention.

December 29, 2022

Very helpful

[REVIEW: Google, 5 stars] Rhiannon was great helping my daughter get set up with her first violin and I look forward to doing business with her in the future.
December 18, 2022

Sweet and powerful resonance beyond anything I have ever played

The Topa (I named it "Rhia") is slowly starting to show its true colour, it has a sweet and powerful resonance beyond anything I have ever played.

I spend at least an hour with her every day, and every day it sounds even better. It has also enabled me to actually leave the house with my MJZ 909, which has become my main "lesson"or recital instrument.

Just want you to know this whole on-line shopping experience has been a pleasure. Outside of a house or car, this purchase is probably the most expensive thing I have ever bought.

Thank you for taking the time to help me through this process. I am certain I would have never done it without the reassurance and peace of mind you have given me.

December 14, 2022

Yet to find a violin like this anywhere else

[REVIEW: Google, 5 stars] When my violin got stolen, Rhiannon was quick in helping me with insurance and providing original receipts and cost for a replacement.

One more thing, I travel the world a fair bit and I have not come across a violin yet in my price range, with such a quality fit and finish like the one [Bellissima] I originally purchased from Rhiannon.

To conclude, I will definitely purchase my replacement from Rhiannon.

December 11, 2022

Fiddleheads is a superb online studio

Rhiannon, the owner, is considerate, diligent, and attentive. The customer service is excellent. She responds to inquiries with detailed explanations.

This is a superb online studio.

November 20, 2022

This is a very nice, very special violin

I sometime wonder about whether as a left-handed musician, choosing an instrument is actually a lot easier.

As a guitarist, I often walk into guitar shops, and the first thing I do is scan the walls, full of guitars, sometimes hundreds of them, but within 1 minute I have walked out the door again.

"Nope, no guitars in there".

What must it be like as a right hander? How can you choose from that myriad of options?

So when it comes to looking for a violin, years ago when I first looked I went through the usual:
- "Such a thing does not exist"
- "There is no such thing as a left handed violinist"
- "I advise you to learn to play the violin 'properly'" etc, etc..

Fiddleheads already had my attention just by OFFERING left handed violins, I REALLY appreciate that.

Next comes initial contact, a few questions, and I am delighted by Rhiannon's responses to my emails. (even checking, to be sure, that I do really want the left-handed model)

I don't know so much about violins, when you're left handed you don't always get to try out other people's instruments.

My first violin was certainly very old, the seam on the back was coming apart. I flipped the strings, fashioned a new bridge for it, swapped the bass bar and sound post, yes, I unglued the back and carefully removed the bass bar... But it never really sounded very good.

Some years later I bought a 5 string left-handed model on ebay from china, then I found out just how much the 1st string peg on the wrong side was getting in the way of my right hand. This new one didn't sound so great acoustically, but anyway I "optimised" it for pickup use and mostly played it through guitar pedals.

All this rant about this past is kind of a "full disclosure" if you like, because otherwise what is my opinion on the VN-103L worth?

But even so, I'm going to tell you, this is a really, really nice violin.

I'm finding tones, noises, feelings in there that I simply cannot put into words.

Originally, having gotten separated (certain events of 2020-2021) for the time being from those other two violins (maybe a good thing) - I decided to look on line for a something affordable, anything at all that I could use to improve playing, or at least not allow it dis-improve.

As I said, I found Fiddleheads left hander section and starting talking to Rhiannon. She inspired me to up a level to the 103 (and the rest of the kit) - with the great value packages, free advice, and throwing in a few gifts, and assurances about shipping and import to Mexico - that all came good.

Yes, I ended up spending about double what I had envisaged. I am really, really happy that I did, that she helped me see the wisdom in that.

I think this VN103-L is a very special instrument, and I have not even broken it in yet!

November 17, 2022