General Shop Questions

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FAQs

Have questions about our shop? You've come to the right place!

If you don't see the answer to your question, kindly submit it below and Rhiannon will answer it as soon as possible.

 

How does Fiddleheads keep prices so low?

By working directly with the makers and cutting out middle-men/distributors, coupled with an efficient home-based operation, Fiddleheads passes great savings, guaranteed authenticity and other benefits on to our customers. Click/Tap "Read More" to the bottom right for full details.

Does Rhiannon still teach or play professionally?

Due to health reasons, I no longer teach or play professionally. I invite you to learn about what brought me to this point in my musical career and how I am no longer saddened by this change in my life as I honour my body's changing needs. Click/Tap "Read More" to the bottom right for full details.

Why aren't there star ratings in product reviews?

I made the conscious choice to not employ "star ratings" for my products but have better rating options. Click/Tap "Read More" to the bottom right for full details.

Is this website secure?

Fiddleheads' site is hosted on a dedicated server and operates via the customizable and secure Magento 2 platform. Click/Tap "Read More" to the bottom right for full details.

Who runs Fiddleheads?

Fiddleheads was created by professional symphony violinist and teacher Rhiannon Nachbaur in 1997, who still runs the shop to this day. Click/Tap "Read More" to the bottom right for full details.

What is an "outfit"?

An outfit includes the violin [or viola] paired with a bow, case and rosin for a combined and discounted "outfit" price. You will save more considerably money purchasing the outfit rather than the violin, case, bow and rosin individually. Click/Tap "Read More" to the bottom right for full details.

Where can I get help with ordering and first-time purchases?

We make ordering easy with our instructions page and many other site tools. Click/Tap "Read More" to the bottom right for full details.

Where are you located?

Fiddleheads is located in Kamloops, British Columbia, Canada but ships instruments safely to customers around the world. Click/Tap "Read More" to the bottom right for full details.

I'm overwhelmed with all the awesome product options! How can I narrow down my choices?

We have added many advanced and detailed features to this site to help our customers refine their search by various product attributes. Click/Tap "Read More" to the bottom right for full details.

What awards have Fiddleheads and Rhiannon earned?

Fiddleheads and Rhiannon have won and been nominated for multiple awards for business, customer service, creativity, environmental practices and classical musicianship since 1995. Click/Tap "Read More" to the bottom right for full details.

What should I look for when buying my first violin or viola?

Rhiannon's article, "Instrument Purchasing for Newbies," covers a range of questions and considerations in this realm. Click/Tap "Read More" to the bottom right for full details.

Can I speak with a real human?

Yes! Call or text Fiddleheads' toll-free number and Rhiannon will speak with you personally! Click/Tap "Read More" to the bottom right for full details.

How long has Fiddleheads been in business?

Rhiannon started "Rhiannon's Violin Studio" the day she immigrated to Canada in 1997 then violin sales commenced in 2002 under the name "Fiddleheads Violin Studio." Click/Tap "Read More" to the bottom right for full details.

Why is Fiddleheads the best source for Zhu instruments?

There are many reasons why Fiddleheads can be trusted to provide the best quality Zhu instruments. Click/Tap "Read More" to the bottom right for full details.

Does the instrument ship direct from you or from a fulfilment warehouse like other violin shops do?

Don't settle for something picked off a shelf and thrown in a box by someone who can't even pick out a tune. Fiddleheads won't ship your instrument from a massive warehouse or fulfilment centre like most other shops. Click/Tap "Read More" to the bottom right for full details.

Can discount codes apply to instruments taken on trial or invoiced outside the site?

Yes! Should you take instruments on trial or be invoiced directly by Rhiannon and not through the site, we are happy to honour your request to apply a coupon code discount. Click/Tap "Read More" to the bottom right for full details.

Appraisals? Do you offer appraisals via email or in person?

Because there are so many factors involved, we regret we no longer offer appraisals in any form. Click/Tap "Read More" to the bottom right for full details.

Do you sell cellos or basses?

Cellos and basses are available under certain circumstances. Click/Tap "Read More" to the bottom right for full details.

Please, mind that only logged in users can submit questions