BLACK FRIDAY WEEKEND: Nov 28 - Dec 2

Fiddleheads Violin Studio Top Image featuring a photo of Rhiannon, Owner Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide foo Like and Follow Us on Facebook! Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide foo Like and Follow Us on Facebook!

Home/Index Page SITE: Home

Contact Us

Awards Earned

 

To Shop SHOP: About Us

Violins, New & Used

Bows

Shoulder Rests

All Other Items

View Shopping Cart

Buy Now

Location, Shipping & Other FAQs

Violin Sizing Chart

Instrument Trials

Trades & Policies

Customer Testimonials

 

School Home SCHOOL: Home

Calendar & Schedule

Article Archives

Technique FAQ

Instrument Trials

How Trials Work - Accepted Forms of Payment - Exceptions & Boring Legal Stuff

The best way to know if a violin, bow or other instrument "fits" is to take it out on trial. Rhiannon encourages in-home auditions of instruments so her customers are thoroughly satisfied with both the instruments and her service.

Visit our Testimonials from many elated customers:
Instrument Trials - Rhiannon's Service - Match-Making Players to Instruments

 

How Our Trials Work

1. First Step: Contact Us and We Sort Out the Details

Is there an instrument you are interested in trying out before buying? Contact us with the following details:

- Your location: This will help in determining currency.

- The instrument/s: All instruments valued over $1000 and bows over $250 can go on trial. Please indicate the items you are considering so availability can be confirmed.

- Special Requests or Considerations: String upgrades, case options and other special requests will be discussed so the all is to your liking during the trial.

Rhiannon is frequently told by her customers how easy she makes the trial process: Read testimonials here

2.

Change to Paypal Fees for Refunds: We gladly accept Paypal for trial deposits as there is no penalty for refunded paypal payments within 60 days of receipt. (After 60 days the buyer is refunded payment minus approximately 3% paypal fee).

If you buy the violin we cover the paypal fee.

Next Step: Deposit of 50%

Deposit at 50% is required for all loans/ trials of instruments due to increasing fraud. The customer makes the deposit with the clear understanding that they will be refunded this amount (less incoming shipping costs) in the event the instrument does not meet their requirements. Rhiannon makes all the arrangements quick and easy so this amount can be paid via:

  • Bank account: Wire transfer, Interac E-transfer or direct cash deposit
  • Credit Card (via Paypal, our merchant server. Membership is not required to place credit card payments).
  • Paypal account: Tied in with your bank or credit card
  • Mail: Certified Money order, certified Bank draft or, in only some cases, cheque/check.

Paypal, Wire transfers and Interac E-transfers are strongly encouraged as they do not require time to clear in the banking system.

 

3. The Customer has a 14+ Day Trial

The instrument is packed and shipped as soon as payment to Fiddleheads clears. Customers are then granted at least 14 days* after receipt of the instrument to play before they can be returned for complete refund less outbound shipping.

*Note the 14 day period is a recommendation-- if you require more time you are most welcome to request extra time up-front or for an extension during the trial. You are encouraged to take more time to feel comfortable and select one from Fiddleheads.

4. Is it a keeper?

"YES!"

You love the violin and want to keep it?

When the customer decides to purchase the instrument he/she simply sends the other 50% (balance owing) to Fiddleheads and is now the happy owner of the instrument.

Simple!

 

Perhaps you tried a couple violins during your trial and are keeping only one. In this scenario you will keep the preferred violin and return the other, as in the column on the right. The deposit may cover the cost of the remaining instrument, but Rhiannon will personally adjust the invoice to reflect the balance owing.

Rhiannon will also gladly extend an additional discount if you find a buyer for the spare instrument. Just ask!

 

Sorry, nope.

Returns

In the event the instrument is not to the customer's liking, they return it after receiving an address label and instructions via email. Payment minus shipping cost (and paypal fees only if over 60 days) is sent back to the customer once the instrument is received in its original condition.

Shipping

*The customer is responsible to pay shipping for trials (and return shipping should the item be returned). However, if higher range violins, which receive free shipping with purchase, are returned at the end of a trial, a shipping fee is deducted from the trial deposit before refund. Similarly, additional insurance and customer-requested faster shipping methods are extra.

Please keep the packing materials in which the instrument/s were sent so that it/they may be returned safely. Typically return shipping costs about $15-$35 for violins (cellos $40-$150, bows $8-$20) depending on the instrument, type of service used (USPS or Canada Post) and distance shipped. Return insurance is at the customer's discretion.

Due to brokerage fees from couriers, we do not use UPS, FedEx, DHL for outgoing or incoming shipments. Please send your returns back using only Canada Post or US Postal Service/US Mail. All returned items from outside Canada must have the contents described on the customs forms as "CANADIAN GOODS RETURNING. Tariff ID 9813.00.00.97."

 

Exceptions & Boring Legal Stuff

Damage & Loss

Damages to the instrument/s forfeit return of the deposit.

What constitutes damage is at Rhiannon's experienced discretion, but please note she isvery fair and honest in this regard and adds this for her protection and to encourage careful handling of her instruments. A new high end violin with a scratch or ding cannot be sold for full price, so you are asked to be very careful and conscientous with the instrument while it is in your care. Just use common sense: handle the violin with clean, dry hands and by the neck only, keep it safe from the elements and other risks and store it in the case when not in use. Send it back cleaned with a soft, dry cloth so it is not covered in rosin dust.

Instruments lost, damaged, stolen or destroyed during shipping and which were not insured by the customer are then the customer's loss. Such damage or loss rarely happens if the package is properly wrapped. Customers may choose to insure their returns and are responsible for it while in their care.

If the instrument/s are in the customer's possession for an exceptionally long time [for example 6 weeks without return], the trial may be cancelled and no refund can be granted. The customer is asked to then pay the remainder owing on the instrument in order to purchase it. Rhiannon has not had to resort to these measures but mentions this "just in case."

Some Items Not Available for Trial

Trials are welcome on all in-stock instruments and some drop-ships from the supplier, all of which require a refundable deposit. Commissioned, custom instruments require a non-refundable 50% deposit for work to commence, the balance due upon completion of the instrument.

Additionally, we trials are only offered on in-stock instruments valued over $1000 or bows over $250. Non-stock instruments which are very easy access to from their makers directly can also go on trial.

Instruments which we must special order in for our customers are not available for trial. That said, we are happy to arrange purchase of many instuments and make the process very smooth for our customers.

Contact Fiddleheads if you have questions regarding special ordered instruments and sizes.

 

End of boring legal stuff.

 

Thank You!

Rhiannon wants to see all her customers completely thrilled with her service and to experience an enjoyable trial and purchase. Thank you for your consideration and for allowing Fiddleheads the opportunity to earn your business.

 

Visit Testimonials from many elated customers

Back to Instruments


Thank you for Shopping at Fiddleheads. Buy Now

Think of shopping at Fiddleheads as walking into a local violin shop.Rhiannon is happy to take the time to personally invoice you to combine shipping for multiple items on the site and not listed. And, yes, Fiddleheads ships anywhere; Just ask to get award-winning, personal help. PayPal.Me is a fast, easy and more secure way for customers to send us payments. Here is our direct link: paypal.me/fiddleheads

Violins, bows and cases are shipped Canada Post Expedited service (arrives via USPS in the USA) and takes about 2-6 days on average. Shoulder rests ship via Xpresspost within Canda (1-4 days) or Airmail to USA (2-6 days).

Copyright © 2004-2017 RHIANNON NACHBAUR; All rights reserved.
Fiddleheads.ca is the Planet's First and Only "Green" Violin Shop Operated by a Symphony Violinist: "Fiddle with a Conscience"

 

Fiddleheads.ca Main Page Like and Follow Fiddleheads Violin Studio on Facebook View Shopping Cart: Pay with Credit Card or Paypal Account Fiddleheads is a Canadian Business that serves customers around the world Fiddleheads is an eco-friendly business Fiddleheads is an Award-Winning Business run by an Award-Winning Musician and Young Entrepreneur Serving Elated Customers Worldwide: Click here for Testimonials Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide foo Like and Follow Us on Facebook!