Fiddleheads Violin Studio Testimonials & Feedback:
"My Favourite Shop Ever: Fiddleheads Offers Client Attention I Hadn't Known to this Day"
by Amnael Orozco, Violist, Violinist, Arranger and Concertmaster at the Amadeus Chamber Orchestra, Mexico City
Never in my life I had I taken the trouble to write a review for anything. This is my favourite shop (not only in regards of MUSIC, I must clarify) ever, but since that's just me, I'll get some objetivity to spice this up.
From the executive on fanciest Music Palaces down to the garage-store with the half-stoned frat-boy selling you a 16-inch Viola labeled "3/4 Violin" with strings that came over to America in the Titanic, there's but one thing on their (understandably) capitalized mind: sell. Whatever obscure, underlying process has undergone in their heads, their evaluation of client service goes down to a binary qualification: either "sold" or "not sold."
I first contacted Rhiannon Nachbaur in regards of the label on one of my beloved instruments (as to find some heading in regards its origin), and was simply dazzled by the ammount of detail and liveliness with which she replied to me. Please note that I had or expressed NO intention to do business at that time, and still she took considerable effort in writing back to me.
Ms Nachbaur here offers client attention I hadn't known to this day - not even a physician will put as much time and attention in trying to address your problems and needs: she attends NOT only the sale, but the client AND the sale.
By requesting information, for instance, regarding a custom instrument at other major online stores, the most I could get was a copy/paste of some information on their site I had already seen and which I had referred to in my e-mail to them!
What I observe is that it's not a bussiness what Ms Nachbaur is running, but a way she's found and chosen to share her passion for music. More over, I feel she strives to maximise this same experience for other passionate musicians - as well as to orient them if they need to.
She details in exhaustively all the options available for [her customers], as I have learned from further inquiry about some articles: I am still impressed.
She puts as much of herself into the shop as she can. Why the (pardon my language) hell would anyone take the trouble make an Eco-friendly music shop if not to reflect the views and ideals of their own soul?!
The [Fiddleheads] website, as well, is nicely elaborated, and offers information like instrument sizing criteria which is very comprehensive, useful, and helps knowing exactly what you want to ask for. [This is because] the expression "I want a violin" usually requires a bit more detail to become fully accomplished!
In short: If I am to spend a couple grand on a fine instrument, theres NO other place on God's Green Earth where I would do it.
I hereby extend further gratitude to Ms Nachbaur and her beautiful shop.