BLACK FRIDAY WEEKEND: Nov 28 - Dec 2

Fiddleheads Violin Studio Top Image featuring a photo of Rhiannon, Owner Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide View Shopping Cart Like and Follow Us on Facebook! March Closures and Shipping Dates: Click HEre Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide View Shopping Cart Like and Follow Us on Facebook! Click Here Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide View Shopping Cart Like and Follow Us on Facebook! Spring Break/March Shipping Delays: Click Here Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide foo Like and Follow Us on Facebook!

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Fiddleheads Violin Studio Sales Policies

By using this site you are agreeing to these terms.

Pricing & Currencies

 

Tax

 

Payment Methods

Financing/Payment Plans

 

Sales & Discounts

 

Shipping

Violin Setup upon Arrival

 

Consignment Sales

 

Trades & Upgrades

Returns, Credits & Deposits

 

Price Matching

 

Service

Online Orders vs. Personalized Invoicing

 

Eco "Green" Policy

 

Your Privacy

 

Other Information: About Us - Testimonials - Awards - Location - Ordering Help - Contact

Violin Lessons Policies, click here

Instrument & Bow Trials, click here

 

Pricing & Currencies

Fiddleheads serves and ships to customers around the world. You will see all prices and policies are posted online in USD, most in CAD. Unlike many other shops, we openly post all prices and policies.

Fluctuations in the currency market makes it impossible for us to post multi-currency prices. To make it accurate, now that the Canadian dollar is weak against the USD, most prices are set in USD and some also in CAD.

Fiddleheads currently happily serves Canadians at par with some items (despite the significant discrepancy in the currency exchange rates) and uses shipping methods which do not charge additional brokerage fees at the border. We do this to keep our Canadian customers here happy and to take the sting off the taxes.

Canadian customers who wish to pay in CAD for an order only available on the site in USD are welcome to email us to be invoiced in CAD and we will charge you at the current exchange.

Our CAD prices are only applicable to orders shipped to a Canadian address, without exception. All orders shipping to the USA and internationally must use the USD payment options.

 

Tax

Canadian residents pay tax as applicable (GST & PST in BC, GST/HST for rest of Canada depending on your local taxes). Note our Paypal buttons have this tax added in already upon checkout. Any items drop-shipped from USA warehouses direct to Canadian customers and which are invoiced directly by us (not the site) will have no tax on shipping.

No tax for orders outside Canada. Simple!

*Our local taxes apply to goods picked up in-person. Items shipped to outside our province may pay less or, in the case of American customers, no tax if we ship the goods to you.

 

Payment Methods

Note Fiddleheads's Online Shopping Cart System/ Buy Now only accepts Paypal and credit card payments via Paypal. Our most preferred payment options are Interac E-Transfer (Canada) and Direct deposit (USA).

Paypal

Paypal is a safe way to pay for goods online. It's free to use. [Benefits to using Paypal here]

A Paypal membership is not required to use the Paypal merchant system to process your credit card, but you must be a member to pay from a Paypal Account.

Most items on Fiddleheads' site have "Buy it Now" or "Add to Cart" links but some items or combinations require we invoice you via paypal or you can also send payment to our direct link: paypal.me/fiddleheads

[Instructions how to open a Paypal Account here]

Credit Card or Bank Transfer (via Paypal)

Paypal membership is not required to use the Paypal merchant system to process your credit card.

Most items on Fiddleheads' site have "Buy it Now" or "Add to Cart" links but some items or combinations require we invoice you via paypal or you can also send payment to our direct link: paypal.me/fiddleheads

*Interac E-Transfer

Only available for Canadian payments in CAD. This is a Fiddleheads preferred method for CAD payments.

*Direct deposit to any Chase branch

You don't need a Chase account to make a deposit of cash, check or other paper-based payment method. Direct deposit is available in-branch or by mailing your deposit to your nearest branch (see locator here).

Most Chase branches are in the USA, but there are a few branches in southern Ontario and Quebec.

*This is a Fiddleheads preferred method for USD payments.

*Cash

Cash is King, but it's only available for purchases in-person. Please don't mail us cash. CAD and USD cash is accepted. We may refuse larger bills in attempt to avoid fraud.

*This is a Fiddleheads preferred method for local payments.

Chase QuickPay

[From their Website]: "Chase QuickPay is an online service that allows you to send money to and receive funds from virtually anyone with an e-mail address who's enrolled in the service. It's fast, convenient and secure, and it's easy to get started–all you need is a valid e-mail address and U.S. bank account." [Sign up info here]

*Wire Transfer (to USA or Canadian account)

Most banks, credit unions and financial institutions can wire, for a fee, small to large amounts of funds directly from your account to Fiddleheads. Some systems require you do this in-branch, but many banks allow this through online banking and banking apps.

*This method is recommended for payment of master grade violins or large orders with higher dollar amounts to be transferred.

Western Union

Western Union is a safe means of sending money worldwide. You can visiting a Western Union branch [locator here] in person (including third party branches such as banks, UPS store, various retailers and money lending services). You can also send Western Union transfers online on their website: www.WesternUnion.com. You must be a member to use the online component. There are various speeds and corresponding fees to send different amounts.

Check / Money Order / Bank Draft

We still accept mailed-in, paper forms of payment. These will take extra time to arrive and process/clear. We recommend tracked/guaranteed means of sending paper payments in the mail.

 

Should you wish to purchase an item without a cart button, we are happy to personally invoice you so you can pay with paypal/credit card or other means as above. Just email and we will arrange all the details for you.

Accepted forms of payment is entirely at our discretion. Items are not shipped or released until funds have cleared.

Click here for help paying your invoice with credit card

 

Financing/Payment Plans

It is at our sole discretion to accept weekly or monthly payments and to whom we are willing to offer this flexibility. When accepted, the length of of term is proportionate to the total amount (eg, more costly violin = longer payment duration). When the instrument is released to the customer is also at our discretion.

We are forthright in that, unlike most shops, we do not charge interest or financing fees as this adds costs for buyers and this is taking unfair advantage of people aready in a compromised financial situation. As such, we also do not offer rent-to-own plans as these also inflate the price.

Payments made toward a violin are non-refundable since the instrument is being held for the customer and not made available to anyone else.

Contact us with any specific questions regarding the possiblity for financing and making payments.

 

Sales & Discounts

Fiddleheads places various items on sale depending on availability, overstock and manufacturer's promotions. Select the refresh/reload button on your web browser to see any changes on our pages since your last visit.

Can't find the violin you saw during your last visit? Hmmm, sorry, but it has probably been sold. Don't despair. Please email and we will match you with a similar instrument.

 

Shipping

Services/Methods Used

We ship all pre-paid orders using Canada Post (arriving as USPS/Mail in the USA). Items sent with a tracking number can be tracked by logging into your Paypal account and clicking on the transaction or by emailing us to ask for your tracking number.

Other couriers (Fed Ex and UPS) have been problematic for arriving late, hit with added brokerage fees, and terrible tracking methods that don't update. Rest assured, we have a near perfect success rate with Mail/Post and refuse to use the couriers as a strict policy.

Instrument and bow trials are also shipped so you can conveniently "test-drive" your violin in comfort of your own home.

Canadian FlagCanadian shipments go out Expedited (violins, bows) or Standard Lettermail (smaller items) meaning the items arrive within a business week or 4-6 business days. Other items are sent quicker methods (small items within Canada) and some as lettermail (not trackable). If you have a concern whether an item will arrive by a deadline, feel free to contact Fiddleheads.

American FlagAmerican shipments go out as Canada Post Expedited USA (3-10 days, includes tracking number) for larger packages and Canada Post Small Parcel Air (3-7 days, no tracking number) for smaller packages. These are all delivered as US Mail for American customers.

Delivery Standards & Possible Delays

Most items are usually shipped same day or within two days of the order being placed, depending on setup delays, number of orders being processed, etc.

Delivery times vary depending on the destination, time of year (holidays, weather, etc), receipt of new inventory and any other unexpected factors. Faster delivery options are available upon request. Email to inquire on shipping.

Backorders are shipped as soon as they are available - Customers have the option to hold the entire shipment for the backorder or to ship as the items become available (at an extra charge).

Insurance

Most of the services we use come with $100 included insurance. Due to our very thoughtful and well-designed packaging there have been only a couple damaged violins in shipping out of literally thousands sent over the years. However, should you wish to add extra insurance protection we will be more than happy to manually add it to your bill or add it to your order after it is placed. Just ask before we ship your order!

Shipping Rates

We do our best to offer the fairest pricing on all Fiddleheads' items. Seeing as service is provided to customers near and far, shipping rates are averaged for the USA and Canada and estimated on the low end. (We pay the balance of the cost when it exceeds the amount you were charged.)

If you order multiple items, when possible they will be packed together efficiently as combined shipping.

Shipping on Returns

General Returns info, click here.

Shipping on trials almost always costs more than the lowflat rate we charge. In the event a trial is returned and no purchase is made or a purchase is returned, it is at the discretion of Fiddleheads to deduct the actual outbound rate (and not the promotional $29 flat rate) from the deposit.

Return parcels shall be sent back using Canada Post (in Canada) or USPS (in the USA) only. Other countries, please contact us. We cannot accept parcels sent by other carriers as they arrive with added fees. If these fees are assesed due to failure to follow these instructions, they will be charged back to the customer.

The speed of service/method is up to you. Trackable services are best (remember to keep the track number). The customer is responsible for the instrument until it arrives back with Fiddleheads, so some customers choose to purchase extra insurance for peace of mind. American shipments must include the correct customs information (we provide this and easy to follow instructions to you with our return address label).

 

Violin Setup upon Arrival

Our violins and violas are shipped tuned and ready to play with the bridge and soundpost up and finely adjusted. We take extra precaution and effort to carefully add custom-sized padding around the bridge to keep it from leaning or falling. This in addition to packaging the violin in a case (sometimes with added padding) or special violin shipping box.

Almost every single violin we have shipped arrived without damage and with the bridge and post still standing, often still in tune. However, due to various factors with shipping, it's impossible to guarantee the instrument will be in tune or that the bridge or soundpost will still be standing upon arrival.

Should the post, in particular, fall (rattling around inside the violin), the customer will have to take the instrument to a local shop to have it put back into place. This is a simple procedure done by experienced hands which will only take 5 minutes to complete. Customers are advised to pay only between $8 and $20 tops to have this quick service done, though some shops may try to charge more to a desperate customer.

Check Your Order Upon Arrival

Inspect your shipment immediately and notify us of damages and shortages/surpluses in shipments. Visible or concealed damage to merchandise due to shipping should be reported to the carrier and request an inspection (only if shipment was insured, typically for $100). Please specify in advance if you wish to purchase extra insurance.

Be sure to keep any damaged or incomplete items until a claim is settled with the shipping company (if applicable).

It is important to understand there has only been a couple damaged violins (and since repaired) and no lost or stolen shipments in over a decade of shipping due to careful, well-thought packaging. Fiddleheads is not responsible for any lost, stolen or damaged shipments.

 

Instrument and Bow Trials

Instrument and bow trials are welcome and encouraged. Please visit our Trials page for more information.

 

Consignment Sales

Fiddleheads takes very limited consignment sales of instruments, bows and accessories.

Our owner, Rhiannon, is very picky about the instruments she takes on consignment and will turn away ones which do not meet her standards or if she cannot take quickly. Consignments of instruments valued under $1000 are rarely accepted. Instruments priced higher than our average prices will not sell quickly. In this case lowering the price helps to sell the instrument faster. Besides, we cannot in good conscience charge what many other shops charge.

A percentage of the selling price is taken as a selling fee of all consignment items. (25% for instruments under $8000, 20% for instruments above $8000). The consignment fee is only charged once the instrument sells and under no circumstances before sale unless we choose to purchase the violin outright, which would not be a consignment. The seller is responsible for shipping (as well as return shipping to the seller, if needed) and the cost of any repairs or strings the instrument may require before being listed for consignment. 

Sending the instrument to us is not always necessary. This will at least help determine if there is a market for the instrument. Minimum consignment period is 90 days. Buyer offers below asking price may be presented to the seller for their approval. In order to meet changing market demands, we reserve the right to change this and all other policies.

 

Trades & Upgrades

Trades are upgrades are accepted pending our approval. Much of this depends on the customer's asking price for the instrument and if there is need for the instruments. Preference is given toward instruments purchased from Fiddleheads as the prices are not inflated and these instruments sell quickly.

Very much like the Consignment Sales policy, we reserves the right to refuse instruments due to their condition or those that are unlikely to sell quickly. Instruments which have been damaged or altered may not be redeemable for trade or upgrade.

Sadly many players have paid too much for instruments elsewhere and we cannot grant inflated purchase price on a trade, especially once the instrument is used. In many cases it's recommended customers sell their previous instruments in private sale where they can get back more of what they paid than in a trade, especially considering how much lower Fiddleheads' prices are than retail and other shops. Some customers have made money selling privately. Note that some cheaper new instruments, particularly budget level student violins, will depreciate since purchase.

We take instruments on trade/upgrade as long as the next instrument is roughly double the price of the trade-in. Should the trade-in need repair, new strings, or any money put into it to make it salable, fees are deducted from the trade-in value. We is very reasonable and far more generous in this regard thatn most shops.

 

Returns, Credits and Deposits

Customers are reminded to shop with confidence by reading all the product information provided, considering testimonials and asking questions if the website doesn't provide adequate information. Customers are also urged to take instruments on trial, where possible, to make a more "sound" (mind the pun) decision.

When customers choose return an item (excluding final sale items), they are first encouraged to replace the item with one of equal value or at a credit toward purchase of one of a higher value.

To protect ourselves from rare but harmful circumstances resulting from customers behaving inappropriately or unreasonably despite our efforts to resolve their perceived complaints, Fiddleheads reserves the right to refuse returns after 2 weeks and some items/situations are subject to a restock fee (20%).

(As an example, we have had a couple instances where a customer angrily demanded a refund, claiming the violin was "broken," but it was merely out of tune and still the customer refused to take a support call to teach them how to tune said instrument. Undertand we are very reasonable in the circumstances in which a restock fee is assessed and it is reserved for such situations.)

With returned items, outbound shipping costs from Fiddleheads to the customer are not refundable, and the customer is resonsible for return shipping (inbound to Fiddleheads). More on shipping for returned items here.

In the event of a return or upgrade where the instrument has been played considerably, the customer also pays any necessary costs to cover replacement strings, etc to restore the instrument to new or sellable condition. Items covered by a manufacturer's warantee are replaced but only in the event of a proven manufacturing defect. Items which are damaged as a result of misuse or transit are not covered. In no case of accidental damage or negligence (other than in shipping from Fiddleheads) can an item be returned for refund.

Credits resulting from a return are held for up to one year from receipt of initial payment and other conditions may apply. Deposits placed toward held or pending items (trial or purchase) that are delayed to ship as per the customer's request for more than 60 days after receipt of the payment won't be refunded, but the funds will be held on the customer's account as a credit under similar terms as return credits. All special orders require a non-refundable deposit and cancellation of a special order results in the customer forfeiting the deposit.

Credits resulting from gifted Shopping Spree Vouchers are kept on file. Shopping Spree Vouchers cannot be transferred to another recipient and do not expire. Voucher accounts with a balance after 2 years from the date of voucher purchase are subject to an annual account maintenance fee of 10% of the remaining balance starting on the 3rd anniversary of purchase and applied yearly thereafter. Purchase a voucher here.

Trial Deposits, those clearly indicated to be used during a trial of an instrument are refundable under the terms of the Trial Policy. "Special Purchase Deposits" placed in advance for a confirmed sale (special order, non-trial purchase) are non-refundable.

RA Number Required

Returns must be granted an RA (Returns Authorization) number in order to be processed and received. Please DO NOT simply send the parcel back to us without receiving our authorization and easy to follow instructions as this may result in added costs to the customer and/or rejection of the parcel. More info on return shipments here

 

Price-Matching

 

Classic Example of Hidden and Added Charges

Some suppliers charge extra for shipping as well as a handling fee and extra charges for any packaging.

They do not drop-ship (send direct to the customer on the seller's behalf) to Canada, so Rhiannon has them ship items to her shop then she ships on again to Canadian customers; hence paying shipping twice.

When other companies drop-ship to her American customers there is an additional $10 to $20 USD drop-ship fee!

When Rhiannon offers free drop-shipping on products Rhiannon is absorbing these costs into her profit margin.

Hence, the price her customers pay is far lower than they would pay elsewhere in most cases.

Fiddleheads' Price Match Policy

We may price-match under the following conditions: The price we are matching must include the advertised price for the item and all costs associated with delivery, handling and packaging. The competing seller must be an authorised reseller of the instruments and have the item physically in stock. Canadian buyers also must compare our price to a seller who serves and ships to Canada and count appropriate sales taxes and border fees into the equation.

Same Item

Both items must be the same model and in the same condition (new, used, refurbished). In a nutshell, the product must be fully equal to ours. For example, same model and year instruments must be setup to the same level and have the same strings, case, etc to be eligible. The item must be physically in stock at the competing shop, and not a special order or drop-ship item.

Written Proof of Shop and Price

We require written verification of the name of the shop and website link (if applicable) to verify it's an authorized reseller. Though we deal directly with our makers and can guarantee the authenticity of our products, we cannot say the same of competitors. Understandably, we cannot pricematch with a fake or flawed item or from unreliable sellers with questionable sources.

We require a copy of an estimate, sales slip or written invoice with all fees, taxes, etc (final price).

Shipping and Other Costs Considered

The customer needs to factor in any applicable shipping, taxes, exchange rate, duty and other, possibly hidden, fees with the price we are to match. Many online sellers add on superfluous handling, packing and drop-shipping fees. Such sellers use the extra fees to help make back their "unbeatable low" internet price. Though it may look like a better price before you've made it past the shopping cart, many times ours is actually the better deal.

Naturally, customers are not charged taxes to orders outside Canada, so that is another plus for our American friends.

Many times the customer's shipping costs more than what they are charged. These costs are absorbed as a cost of gaining your business.

Canadian Customers and Currency/Rate Issues

Canadians should consider that many sellers have exceptionally low prices for American orders but will not ship to Canada or deal with any foreign payment. The price may look low, but it does little good if it can't be shipped to Canada!

Also consider that credit cards and paypal charge an average foreign exchange bank fee of an additional 3% on purchases in other currencies on top of the exchange rate.

 

Service

Fiddleheads strives to provide the best possible service to all customers and prospective customers.

We reserve the right to refuse service to persons who are clearly abusing our good will in providing special expertise free of charge and those who become verbally abusive or threatening. We ask that persons sending queries with no intentions of giving Fiddleheads their business be mindful that this is our livelihood and our expert time is valuable.

Thank you for respecting that there are real people with feelings taking time to read and reply to your emails.

 

Your Privacy

Full Formal Legalese Policy, Click Here

In simple, friendly, English: Fiddleheads takes privacy and digital security seriously.

We do not currently employ the use of cookies but have enabled AWStats as part of our web hosting service, with access to other similar tools. AWStats is really cool and pretty much shows us how many visitors our site gets, what time people visit the site and from which geographical regions, which pages are most popular among our visitors, and so on. Checking these stats occasionally helps us make our awesome site even better, fix any broken pages we didn't know about and to make sure we are still doing a super job!

The personal information we collect and keep in our local password-protected email and accounting systems is solely what you provide at the time of your order from us or if you provide the information via email or another means: your name/s, shipping address, email address/es, phone number and any other details necessary for us to serve you as a customer, such as the products you ordered. We don't need to know much more than that, unless you really want to disclose the name of your dog, send pics of your stinky but adorable kids, brag about recent accoplishments or sheepishly confess to embarrasing things may or may not have done as a teenager. Don't worry, we don't judge, we love making a connection with you and you can trust your information is safe with us!

Any paper records kept on file for tax purposes (we all gotta keep receipts) that may contain your name or other personal information is flamboyantly converted to confetti [cross-shredded] after seven years in locked storage. We do not sell or share your information with other parties in any way other than to provide our fantastic service to you (eg: creating a shipping label, arranging a drop-shipment directly from a vendor, checking in to make sure everything is working out, etc).

Also, in accepting online payments through Zelle, Interac and Paypal we never see your bank account details or credit card number, nor do we want to keep that info on file. We would rather fill our bursting harddrives with awesome violin music, cat videos and pictures of our own stinky but adorable kids!

 

Online Orders vs. Personalized Invoicing

Click here to have us process your order manually.

 

Eco "Green" Policy

Our Eco Policy has its own page. Click here for more information.

 

Violin Lessons Policies

Our school lesson policy page can be found here.

 

Contact us

Please feel free to make contact with any questions, concerns or feedback on these policies.

 

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Think of shopping at Fiddleheads as walking into a local violin shop. Owner and Symphony Violinist Rhiannon Nachbaur is happy to take the time to personally invoice you to combine shipping for multiple items on the site and not listed.

And, yes, Fiddleheads ships anywhere; Just email to get award-winning, personal help or click HERE for ordering help. PayPal.Me is a fast, easy and more secure way for customers to send us payments. Here is our direct payment link: paypal.me/fiddleheads

Violins, bows and cases are shipped Canada Post Expedited service (arrives via USPS in the USA) and takes about 2-6 days on average. Shoulder rests ship via Xpresspost within Canada (1-4 days) or Airmail to USA (3-6 days).


Copyright © 1997-2019 RHIANNON NACHBAUR; All rights reserved.
Fiddleheads.ca is the Planet's First and Only "Green" Violin Shop Operated by a Symphony Violinist: "Fiddle with a Conscience"

Thank you for Shopping at Fiddleheads.Buy Now

 

Fiddleheads.ca Main Page Like and Follow Fiddleheads Violin Studio on Facebook View Shopping Cart: Pay with Credit Card or Paypal Account Fiddleheads is a Canadian Business that serves customers around the world Fiddleheads is an eco-friendly business Fiddleheads is an Award-Winning Business run by an Award-Winning Musician and Young Entrepreneur Serving Elated Customers Worldwide: Click here for Testimonials Fiddleheads Violin Studio is Operated by an Award-Winning Symphony Violinist and Teacher Fiddleheads is the World's First Eco-Friendly Violin Shop Fiddleheads' Owner has won numerous awards for Business and Musicianship Fiddleheads Serves Elated Customers Worldwide Welcome to Fiddleheads Violin Studio Located in Canada, Fiddleheads serves customers worldwide foo Like and Follow Us on Facebook!