Fiddleheads Violin Studio's Sales Mission Statement
I don't just sell violins.
I take the time and care to educate my buyers in making the best decisions for their music and family.
In Operating Fiddleheads Violin Studio I Strive...
· To assist my fellow string players in making informed and appropriate decisions in their music purchases so they may buy with trust and confidence
· To provide quality instruments and materials for beginners to professional players; instruments which best suit their budgets and needs
· To offer the best possible service and support to all my customers by means of sharing information freely, being flexible and understanding to customers' needs and continually educating myself in violin and the industry
· To live my personal life and operate my business with honesty, environmental sustainability and personal integrity
About Fiddleheads Violin Studio
Operating since 1997 by an award-winning professional violinist/fiddler, Fiddleheads Violin Studio an eco-responsible business in Kamloops, British Columbia, Canada and at www.fiddleheads.ca.
The business was previously known as Fiddleheads Violin School.
Fiddleheads specializes in quality stringed instruments and bows, accessories and music. Owner Rhiannon Nachbaur personally serves elated customers from around the world. [Location]
Rhiannon Nachbaur is the expert behind Fiddleheads.ca
Fiddleheads' owner and instructor Rhiannon Nachbaur is an experienced violin & fiddle instructor and award-winning classical musician. Rhiannon is the violinist pictured at the top of each page.
As a symphony violinist, she more than understands the importance of having good "tools" to work with but, as a mom, she also knows we are all on a budget. Her customers have the unique benefit of being served as if they are receiving paid expert consultancy.
Rhiannon plays in concert on occasion as a soloist and as an orchestral player with the pro-level Kamloops Symphony and as a section leader with the Brandenburg Orchestra. She is featured on a few albums and has won awards for her musicianship. Rhiannon also served for five years as the founding President of a non-profit violin group which provided instruments and scholarships to children.
Rhiannon loves her work and this love is clearly reflected throughout her handcrafted website, her violin playing and in everything she does. She's the wife of a like-minded, hardworking HR manager and is a fun mom to two wonderful sons.
In 2000 Rhiannon had a newborn son and taught lesssons and a group ensemble class called "Fiddleheads" from her home in the tiny rural village of Canoe (near Salmon Arm), BC Canada. She, like many other string players, had a hard time finding good quality violins for her students from honest dealers, especially limited from the "boonies" of British Columbia. She was frustrated by inexperienced music shops, fly-by-night salesmen and so-called luthiers operating violin chop-shops. Already acoomplished at playing and teaching violin, she took it upon herself to learn all she could about the mechanics of the violin and to source the best possible instruments for her students.
She developed a sales component in the business in order to provide a trusted source, akin to a consultant, for quality instruments at fair prices for her violin students and friends.
She built this website for her students and started posting select violins, one at a time. Soon online customers learned there was a nifty little one-woman violin shop run by a symphony level violinist who really KNEW the instrument, inside and out. When her first few online customers experienced her unrivaled service and benefitted from expertise one would usually have to pay to receive, word spread and sales took off. It wasn't long until Rhiannon's outstanding reputation helped her personally grow her amazing violin business to what it is today.
Fiddleheads now carries the largest and finest selection of new student to professional violin-family instruments in the interior region of BC. Beyond serving local customers, Rhiannon personally serves thousands of elated customers across the US, Canada, Europe, the Caribbean, Africa and Asia. Her handmade site, designed and managed entirely by Rhiannon, has grown to hold hundreds of pages, all written by Rhiannon. Her proprietary web content (articles and FAQs) attracts vistors from around the world.
Undoubtedly, Fiddleheads offers the most honest and qualified violin expertise thanks to Rhiannon's work as a teacher and symphonic musician. Coupled with her person-to-person support and service, she has developed a violin shop experience that cannot be replicated or bested.
Though the shop brings in nearly all of Fiddleheads' business, Rhiannon continues to teach violin a few hours each week. Her main passion is as an orchestral violinist with a few groups.
Pictured, Rhiannon at the 2013 New Years "Vienna" show with the Kamloops Symphony. She played a Ming Jiang Zhu violin for the concert.
Personal Experience and Trusted Advice
Having the best possible violin shop on your side is just as important for your musical development as an accomplished teacher or a prized instrument. Rhiannon knows you can buy a violin pretty much anywhere, but you select Fiddeheads and remain loyal because she can fill a much deeper role in your music life: that of advisor and specialist.
There will be many times you will need something to advance your craft, well beyond that first or second violin, and you can trust Rhianno to guide and serve you well over the long-haul.
Fiddleheads' customer loyalty comes not from what Rhiannon sells, but rather the positive and enjoyable experience customers have dealing with her. Rhiannon offers distinctive and valuable expertise rarely seen in the string world. She guides and educates her customers as their unique needs change in ways other shops simply cannot compete. Often her email or phone assistance is so informative and beneficial that customers feel as though they are enjoying an in-person paid consultation with an expert.
Rhiannon personally selects products which she believes, as a professional musician and experienced teacher, are the best tools for the job. Fiddleheads.ca is thus a specialty boutique for violinists and string players.
Her experience in finding the best possible products makes her able to expertly guide her customers in their purchases and sell the same accessories and materials which Rhiannon uses herself and in lessons.
Fiddleheads never pays teacher kickbacks or commissions for the sale of instruments.
It is unethical to pay teacher commissions. Rhiannon does encourage students to pay their teacher for their time (chocolates do the trick, too) when asked to assist them in finding an instrument. It is very prudent to ask your teacher or local shop if they pay or accept commissions if you do not want to participate in such a dodgy payment structure.
Read the Strings Magazine Article, "An Elegy for Ethics," to discover how, unbeknownst to buyers, many music teachers receive secret commissions for sending their students to certain shops.
The Dark Side of The Violin: Crooked Luthiers, Greedy Salesmen and Other Creepy Creatures Exposed
Imitation isn't always flattering
Fiddleheads.ca has seen such a strong reputation that recently a small crop of knockoff, similarly named websites which sell inferior products and provide inexperienced service have spawned with hopes to capitalise in her efforts and trusted reputation.
Please shop carefully and make completely sure you are shopping with the original award-winning Fiddleheads.ca operated exclusively by Rhiannon Nachbaur.
As for instruments, Rhiannon stocks a wide range of new and used instruments so every tone quality and price range is available. Rhiannon selects those with the best tone qualities and to ensure they are properly set-up and repaired before they are put up for sale. Rhiannon also personally "plays-in" some new instruments so their tone has begun to open up before going out on trial. Instruments are now stored in one of the driest locations in Canada, ensuring the woods will cure properly and provide the best tonal maturation possible.
Exceptional, Personalised Service
Rhiannon and Fiddleheads consistently offers trusted advice, exceptional service and fair prices. You will see all the prices and policies are posted online so all information is open and there are no catches to her business dealings.
Rhiannon's customers are incredibly pleased and surprised by her personal service and prompt, complete replies to their emails. She takes the necessary time to assist all customers in making informed decisions and it shows. Rhiannon's not your typical salesperson; she's really a player and teacher who wants to aid other players in enjoying the best possible instrument they can afford.
Her fantastic service has earned Fiddleheads and Rhiannon several business awards and many other nominations on top of hundreds of sparkling customer testimonials.
Convenient Online Sales
The shop currently accepts cash and credit card payments via Paypal (you don't have to be a member to use your credit card) to make payment easier and more secure for everyone. Rhiannon personally calculates and manages "drop shipping" straight from some suppliers to save her customers on shipping whenever possible.
Some items are shipped free of charge and many items can be combined with other items to ship efficiently cost-wise and environmentally.
Instrument and accessory trials are also encouraged and welcome to allow customers to make the best decisions possible. Rhiannon puts much effort into seeing the customer feels as though s/he is there in the room with Rhiannon testing out the violins, but from the comfort of their own home and at their own schedule.
Fiddleheads.ca supports many local events and charitable causes and Rhiannon has been involved in many community projects. A dedicated environmentalist, Rhiannon implemented a "Green" eco policy for the business [since 2006]. Her unique eco policy earned a "Green Award."
Thank you for your interest in Fiddleheads Violin Studio and feel free to make contact with any requests you may have.
- Rhiannon Nachbaur, Owner Fiddleheads Violin Studio